Your Data, Your Rights
oklaro Privacy Policy
At oklaro, protecting the personal information of every Filipino player is a core responsibility. This Privacy Policy explains what data we collect, how we use it, who we may share it with, and the rights you hold as a registered user on our platform. By using oklaro, you agree to the practices described here.
Full Policy
How We Handle Your Information
Read each section carefully to understand your rights and our obligations as your gaming platform in the Philippines.
1. Information We Collect
When you register and use oklaro, we collect certain personal information that is necessary to operate your account and deliver a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos, which is required to process deposits and withdrawals. During account verification, we may request a government-issued ID or other documents to confirm your identity in line with applicable Philippine regulations. Additionally, we collect technical data such as your IP address, device type, browser version, and session activity to maintain platform security and improve performance. All information collected is stored securely and accessed only by authorised personnel with a legitimate operational need.
2. How We Use Your Data
The personal data oklaro collects is used exclusively to operate, maintain, and improve the platform for Filipino players. Your account information is used to verify your identity, process transactions, and provide access to games including slots, live dealer tables, and sports betting. We use your contact details to send important account notifications, security alerts, and updates about platform changes — we do not send unsolicited marketing messages without your consent. Transaction data is retained to comply with financial reporting obligations and to resolve any disputes that may arise regarding deposits or withdrawals. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and ensure that the platform remains fair and secure for all registered users. We do not use your personal data to make automated decisions that would significantly affect your rights without human review.
3. Sharing of Information
oklaro does not sell, rent, or trade your personal information to third parties for commercial purposes under any circumstances. We may share limited data with trusted service providers who assist in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are bound by strict confidentiality agreements. In cases where we are legally required to do so, we may disclose information to Philippine regulatory authorities, law enforcement agencies, or courts in response to a valid legal request. If oklaro undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We do not share your data with advertisers or analytics companies that operate outside the scope of platform operations. Any third party that receives your data is required to handle it in accordance with applicable Philippine data protection laws.
4. Cookies and Tracking
oklaro uses cookies and similar tracking technologies to enhance your experience on the platform and ensure that core features function correctly. Essential cookies are required for login sessions, security tokens, and basic navigation — these cannot be disabled without affecting platform functionality. Performance cookies help us understand how players interact with different sections of the site, allowing us to identify and fix issues quickly. You may manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your ability to play games or access your account. We do not use third-party advertising cookies or cross-site tracking technologies that follow your activity outside of the oklaro platform. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable regulations in the Philippines.
5. Your Rights as a Player
As a registered player based in the Philippines, you have specific rights regarding the personal data oklaro holds about you. You have the right to request access to your personal information, to correct any inaccurate details, and to ask for the deletion of your data where it is no longer necessary for the purposes it was collected. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests. If you wish to exercise any of these rights, you can contact our support team using the email address listed in the footer of this page. We will respond to all valid data requests within a reasonable timeframe and in accordance with applicable Philippine data protection legislation. Please note that some requests may be subject to legal limitations, particularly where data retention is required by law or for dispute resolution purposes.
6. Data Security
oklaro implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. We conduct regular security assessments and work with qualified professionals to identify and address potential vulnerabilities in our systems. In the event of a data breach that poses a risk to your rights, oklaro will notify affected players and relevant authorities in accordance with applicable Philippine regulations and within the timeframes required by law. You also play an important role in keeping your account secure — we strongly recommend using a strong, unique password and enabling any available account security features. oklaro will never ask you to share your password or full payment details through email, chat, or any other communication channel.
7. Data Retention
oklaro retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and operational obligations. Transaction records and identity verification documents may be retained for a minimum period as required by Philippine financial regulations and anti-money laundering rules. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where data is needed to resolve outstanding disputes or claims. Technical logs and security records may be retained for shorter periods in line with their operational purpose. You may request information about the specific retention periods applicable to your data by contacting our support team. We review our data retention practices periodically to ensure that we do not hold personal information for longer than is necessary.
8. Updates to This Policy
oklaro may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements in the Philippines. When we make significant changes, the updated policy will be published on this page with a revised effective date, and registered players may be notified via the email address associated with their account. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. If you have any questions or concerns about this Privacy Policy or how your data is used, please reach out to our support team using the contact details provided in the footer. Your trust is important to us, and we are committed to being transparent about our data practices at all times.
Related Pages
Other Policies and Help
These pages work alongside the Privacy Policy to give you a complete picture of how oklaro operates and protects its players.
Terms and Conditions
Understand the rules that govern your use of the oklaro platform, including account eligibility, game fairness standards, deposit and withdrawal conditions, and prohibited activities for Filipino players.
Read TermsResponsible Gaming
oklaro is committed to player wellbeing. Visit the Responsible Gaming page for tools, self-assessment resources, and guidance on maintaining healthy gaming habits across all game categories available on the platform.
View Responsible GamingFAQ
Have questions about your account, deposits in PHP, game access, or data requests? The FAQ page provides clear answers to the most common queries from players across the Philippines, all in one place.
Go to FAQReady to Join?
Start Playing on oklaro Today
Now that you know how we protect your data, you can register with confidence. oklaro offers slots, live games, and sports betting fully accessible from your mobile browser — no app download needed, deposits in PHP, and a platform built for Filipino players.